Callwhere® call accounting is a powerful resource tool that can provide information essential to managing any telephone system. Callwhere® is the most affordable call accounting program on the market today. Reduction in telephone-related expenses and increase in employee productivity will more than pay for the system in the first 30 days.
Which customers can benefit from Callwhere®?
Many dealers make the mistake of assuming that only customers who have a need to bill back telephone calls are suitable prospects for call accounting. Although these customers have an obvious need for a call accounting application, we’ve discovered that there are many companies in various industries that are receiving the benefits provided by Callwhere®. Consider the following features when proposing Callwhere® to a prospective customer:
Call Misuse and Abuse Identification: How much time do your employees spend making calls that are not business related? How much is this time really costing you? The obvious costs are line charges and long distant rates, but what about the payroll expenses? When your employees are on your time, doesn’t it make sense to find out how this time is spent? Callwhere® has built-in reports that will identify call misuse and abuse.
Customer Service Evaluation: Would it be helpful to know how many calls your customer service department is receiving, the duration of each call, then name and number of the calling party, and the time of day incoming call volume peaks? Callwhere® can provide critical information that will assist you in staffing, training, and evaluating customer service personnel.
Activity Verification: Do you have inside sales personnel? Are they placing enough calls to be successful, or hiding behind their voice mail instead of returning calls? Callwhere® eliminates the excuses and helps you manage daily activity instead of end of the month results.
System Diagnostic: How many phone lines are needed? Are all of the lines working? Do you need additional lines? Are you paying for lines your don’t need? Callwhere® traffic reports can be used to identify circuits that are under used, busy, or not working at all.
Cost Allocation and Billing: Do you need to allocate, bill back, or resell telephone-related expenses? Callwhere® can easily be tailored to your call pricing model. Set budgets by allocating telephone network expenses by departments or cost centers. Utilize account codes to bill back customers for telephone consultation. Provide hotel guest, hospital patients, or tenants with individualized bills for telephone usage.